MariGold Beauty Products Return Policy
At MariGold Beauty, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable:
- Opened or used products.
- Items purchased on clearance or during special promotions.
- Gift cards and promotional items.
Return Process
- Contact Us: Reach out to our customer service team at [insert contact email or phone number] to initiate your return.
- Approval: Once your return is approved, you will receive instructions on how to send the product back.
- Shipping: Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon receipt.
- Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a full refund.
Contact Us
For any questions or concerns regarding returns, please email us at sales@marigoldbeautyproducts.com or call +254-758 699 196
Your satisfaction is our priority, and we strive to make your experience with MariGold Beauty exceptional.